Detailed Support Guide
What to do if you've forgotten your password?
On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password. The whole process takes under two minutes. If you don't receive the OTP, check your spam folder first or try again after a minute.
Why is KYC verification required?
For large withdrawals, bk 44k may need to verify your identity — this is purely for your protection. Simply upload a scanned copy of your National ID or passport along with a selfie. Verification is typically completed within 24 hours.
What if my account is blocked or suspended?
Your account may be temporarily locked for security reasons if multiple incorrect password attempts are detected or suspicious activity is flagged. In that case, contact support directly and verify your identity. The issue is typically resolved within an hour.
What to do if a game won't load or is lagging?
Start by clearing your browser cache and refreshing the page. If you're using the mobile app, close it and reopen it. Check your internet connection — 4G or Wi-Fi will give you the best performance. If the issue persists, try disabling your VPN.
Why do bets get voided in Live Betting?
Sometimes during a live match, rapidly changing odds can cause a bet to be cancelled before it's processed. This is a technical occurrence, not an error on your part. Any cancelled bet amount is automatically refunded to your wallet. If this keeps happening, please contact support.
